Frequently Asked Questions

• How can I order?

  You can easily order by following the steps below.

  1-    Choose the size of the product that you want to buy and click the 'Add to Shopping Cart' button. (You can use our 'Size Chart' section for size selection.) If you want to add a new product to your shopping, click Continue Shopping button, click on Go to Shopping Cart button to complete shopping.

  2-    Fill in the requested information and choose your preferred form of payment.

  3-    '' I have read and agree to the sales contract, '' After clicking the button; Click 'Complete Order.' Operation complete; Your order has been taken!

• Do I have to be a member to shop?

  We advise you to become a member of our special campaigns and benefit from services such as easy return, order tracking and fast ordering.

• Can I add or remove items to my shopping cart?

  Before completing your order, you can remove the products in your shopping cart by clicking on the DELETE sign (X) in the "Shopping Cart" field. You can add new products with 'Continue Shopping' button.

• How can I use my shopping cart?

  You can see total shopping amount, shipping cost, discount amount in your cart. If you have a promotional code, you can apply it to your shopping cart.

• How long will the products I choose remain in my shopping cart?

  The products remain in your shopping cart as long as they are in stock. Out of stock items will be automatically removed from your shopping cart.

• How can I get the product out of stock?

  Hover over the body you want and click on the 'Notify When Stock' button and fill in your details. You will be notified by SMS / e-mail when product stocks are updated.

• Are the dresses same as seen in the photo?

  Our products are taken in our own photo studio as the original product. You will receive the same product you see in the image.

• How do I track my order?

  You can check the status of your order by clicking the 'My Orders' button from your membership. If you do not have a membership, you can get support from a customer representative.

• I'm not a member, how can I track my order?

  You can follow up your product with the cargo tracking link in the e-mail or SMS notification sent to you by the cargo company.

• What should I do if I receive a wrong or defective product?

  Please note that we will work hard to correct the situation you have experienced and not to repeat it again. If you receive a defective / defective product, you are entitled to free return within 7 business days. After the products you returned to us, the necessary controls are completed. After the check, your refund will be performed.

• The products in my order are missing, what should I do?

  It is our priority to ensure that your order arrives safely. When you receive your package from the cargo company in the shipment opening, tearing, crushing, wetting and so on. Please check if there is a problem. If your package arrives damaged and the product (s) is missing, ask for a damage report. Then, please send an e-mail to [email protected] and report the situation.

  If your package was delivered undamaged to you but the product (s) in your order are missing; You can call our Customer Service Center with your order information and the number of missing product (s).

• How many days will my order arrive?

  Domestic:

  Products delivered to the shipment will normally arrive within 1-3 business days. However, cargo companies provide mobile services to some rural areas. Therefore, the delivery time may be extended up to 7 days. You can inquire the estimated delivery time on the cargo company's website with your cargo tracking number.

  Abroad:

  For international delivery times, you can call your country at https://en.abiyefon.com/overseas-shipping for clear information.

• When will my order be given to cargo?/ What are the shipping charges?

  Domestic:

  Orders placed before 17:00 on weekdays and before 12:00 on Saturday will be shipped on the same day. Orders that exceed this time will be shipped within the next business day.

  Orders over 3500₺ will be shipped free of charge, remaining orders under this amount will be sent instead of adding each 100₺ shipping fee of Turkey. For cash on delivery orders, the cash on delivery service fee charged by the shipping company is 75₺ for Aras Cargo and 50₺ for Yurtiçi Cargo.

  Abroad:
  
  Orders placed before 16:00 on weekdays will be sent within the next business day; Orders exceeding this time will be shipped after 1 business day. For worldwide delivery time and price please click: en.abiyefon.com/overseas-shipping   
  

• Which cargo companies do you work with?

  For our international shipments, we collaborate with DHL, UPS, FedEx and Aramex.

• What should I pay attention to when I receive my cargo?

  It is our priority to ensure that your order arrives safely.

  When you receive your package from the cargo company in the shipment opening, tearing, crushing, wetting and so on. Please check if there is a problem. If your package arrives in a damaged condition, take a damage assessment report from your cargo company within 7 business days and inform the company authorities.

• I wasn't at the delivery address when my cargo arrived, what should I do?

  In case you are not at the specified address; Your order will be sent to your nearest shipping branch. You can apply to your cargo company with your cargo tracking number and request that the delivery be resent or you can get it from the cargo branch.

  * Your order to be returned to Abiyefon.com address within 3 days (depending on the cargo company may vary) We recommend you to take your package from the specified branch.

• Can I get my cargo from the branch?

  You can get the shipment from the branch by contacting the cargo company with your cargo tracking number.

• Can my orders be sent together at different times?

  Each order is considered a separate shipment. There is no guarantee that orders placed at different times can be delivered at the same time. If you contact our customer service, you can get support for cargo consolidation.

• Can I change the delivery address of my order?

  You can call our Customer Service Center for changes to the delivery address that will be made after you complete your order.

• International Shipping

  We provide worldwide shipping.

• How do I make a refund?

  For Turkey:

  You can create a return request through your membership.You can return your return in its original box within 7 days from the delivery date, free of charge, without any breakage or damage to the product. For detailed information about the return process and conditions, you can visit our “Return Policies” page.

  Return address: Sümer Mahallesi Ankara Bulvarı No: 109/1 D:4 Merkezefendi / DENİZLİ / TURKEY

  For Overseas:

  You can return the product within seven days after receiving it by packaging it as it arrived and sending it to our address in the Netherlands with any courier of your choice. The shipping cost is your responsibility. Once we receive the return, we will notify you immediately via email and process your refund within seven days at the latest. You can get detailed information about your returns from our Customer Services.

  PLEASE DO NOT SEND YOUR RETURNS TO TURKEY ADDRESS

  Our return address: Toverschaar - Ceintuurbaan 101 HS 1072 EX Amsterdam/Netherlands

• How does your refund process work?

  After we receive your return product, the relevant units will review and finalize it.
  Return of approved products is made within 3 working days for purchases made by credit card, and refunds made via door payment and remittance / eft are made every Wednesday on Wednesday. The next process is related to your bank. Refund of products whose expiry date, unpaid, unlabeled, used, lost or resold merchandise property is not accepted, are sent back with counter-payment.

  Note: In the order returns given by payment at the door, the 'commission payment at the door ' received by the cargo companies is not refundable.

• I paid in installments, how do I get my refund?

  Refunds for installment orders will be reflected to your credit card in installments by your bank. This procedure is determined by your bank.

• Return the shipping fee when sending the product to whom?

  For Turkey:

  All domestic returns are free of charge. If an order placed under the free shipping campaign is cancelled or returned, and the remaining order amount no longer meets the campaign conditions (the order total falls below ₺3500) or the entire order is returned, a ₺100 shipping fee will be deducted from the refund amount.

  For Overseas:

  For international return shipments, the return shipping cost is the responsibility of the recipient (you) and varies depending on your country, with an average cost ranging between €15 and €25.

• Are you making changes?

  Only returns are accepted.

• How can I track the products that I have returned?

  You will be notified by email and SMS immediately after we receive the returned products.

• My refund fee was not reflected in my account. What should I do?

  The returned product or products are processed after the approval process. If your refund is not credited to your account within 14 days, please contact your bank. You can then contact our Customer Service Center.

• Where can I see coupons?

  Opportunity category; You can reach the appropriate coupon code from our Gift Certificates and Discount Coupons section.

• How can I use my coupon code?

  Before proceeding to the Make Payments section, you can add the code to the ’Promotional Code’ in the shopping cart.

• Can I use multiple discount coupons on the same order?

  You can only use one discount coupon per order.

• Can I use the same coupon for multiple orders?

  You may use the coupon codes for multiple orders between the dates of validity (excluding single-use coupons).

• What are our payment options?

  Door Payment (Cash), Door Payment (Credit Card), Wire Transfer, Credit Card and PayPal payment options are available. You can pay at the door just in Turkey

• Is it possible to install credit card?

  You can perform installment transactions up to 9 months in accordance with the lower limit conditions of the banks we have contracted with.

• How secure is it to pay by credit card?

  All transactions submitted to us are encrypted with 256-bit SSL software which encrypts information you input to protect it from interception by outside parties. ABİYEFON is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

• Can I pay at the door?

  Cash and door payment service is available at the door.
  
  *Valid only for domestic orders. For cash on delivery orders, the cash on delivery service fee charged by the shipping company is 75₺ for Aras Cargo and 50₺ for Yurtiçi Cargo.

• Membership Transactions

  You can easily create an account by following the 'Register' process on our site. You can change your password at any time from the Change Password page in the My Account field.

• I forgot my password, what should I do?

  You can request a new password by clicking the 'Forgot Password' button on the Member Login page.

• Do you have a store?

  We don't have a store.

• Are the products we see in our social media channels available on your site?

  All models shared on social media channels are available at Abiyefon.com.