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Frequently Asked Questions

  • Order
  • How can I order?
  • Do I have to be a member to shop?
  • Can I add or remove items to my shopping cart?
  • How can I use my shopping cart?
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  • Delivery & Shipping
  • How many days will my order arrive?
  • When will my order be given to cargo?/ What are the shipping charges?
  • Which cargo companies do you work with?
  • What should I pay attention to when I receive my cargo?
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  • Return
  • How do I make a refund?
  • How does your refund process work?
  • I paid in installments, how do I get my refund?
  • Return the shipping fee when sending the product to whom?
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  • Campaigns and Coupons
  • Where can I see coupons?
  • How can I use my coupon code?
  • Can I use multiple discount coupons on the same order?
  • Can I use the same coupon for multiple orders?
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  • Payment Options
  • What are our payment options?
  • Is it possible to install credit card?
  • How secure is it to pay by credit card?
  • Can I pay at the door?
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  • Membership Transactions
  • Membership Transactions
  • I forgot my password, what should I do?
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  • About Us
  • Do you have a store?
  • Are the products we see in our social media channels available on your site?
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